Contact Print Engines
Send the printer, head and ink details through our contact form on this page so we can match the right replacement part. Clear photos of the carriage, cables and labels help avoid the wrong fit, especially where a machine has been modified.
Send us a message
Tell Print Engines what you need, with the sizes, quantities or site details that matter to the job. Fields marked * are required.
Send the machine details
The most useful starting point is a short note on the printer type, the ink set in use and the part you need replaced. If the machine has had a board change, carriage change or a non-standard ink conversion, include that as well. Those details matter more than a vague part name and they save time if a head has been swapped before.
- Printer application, such as signage, vinyl, banners or artwork
- Ink type: solvent, eco-solvent, UV or water-based
- The part needed: printhead, head board, capping part, damper or full print engine assembly
- Any fault notes, including banding, missing channels, head strikes or firing errors
Photos and drawings that help
Good pictures make identification much easier. A straight photo of the fitted head area, cable side and label area usually tells us more than a long fault description. If you are building a custom carriage or fitting an engine into another frame, add a sketch with mounting points and cable routing. Even a rough drawing helps, if the main dimensions are there.
- Close photos of the printhead, carriage and ribbon connections
- Photos of dampers, capping station and wiper area if the fault involves maintenance parts
- A picture of the control board area where a head board is involved
- Basic measurements in millimetres for custom engine layouts
Where we send parts
Our base is in Randburg and we work with sign shops, print rooms and integrators across Johannesburg and the rest of South Africa. Parts are couriered to every province, including coastal areas where storage and packing matter more because of humidity and salt air. If your shop is inland but the machine stands near open loading bays or dusty production space mention that too, it can affect head care and flushing advice.
Collection and workshop visits
Collection can be arranged from Randburg when that suits the job better. If you want us to look at fitting concerns, send the machine details first through our contact form so the team can see whether photos are enough or whether a workshop visit makes sense. We do not sell complete printers or take on client printing work, but we do help with head matching, replacement parts and support around fitting, alignment and nozzle health.