Who is responsible for this site

The website operator for Print Engines is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. In this policy, references to Print Engines, we, us or our refer to the party responsible for deciding why and how personal information is processed through this website and related sales enquiries.

This policy applies to information provided on the website, through our contact form, and during product and support discussions related to replacement printheads, inkjet engines, fitting support and related parts.

Personal information we collect

We collect personal information that is reasonably necessary for business communication, quotation preparation, order handling, technical guidance and record-keeping. The information collected depends on what you choose to send and the nature of your enquiry.

Name and surname
Company name and job role
Delivery town, province and billing details
Contact details submitted through our contact form
Printer, ink and application information relevant to product matching
Order history, service notes and technical correspondence

Where you provide information about equipment configuration, print faults or maintenance history, that material is treated as part of your commercial enquiry record.

How we use personal information

Personal information is used only for lawful business purposes connected to the supply and support activities of Print Engines. We process information to identify suitable parts, prepare quotations, arrange courier delivery, provide fitting and nozzle-health guidance, maintain transaction records, and meet legal or accounting duties.

To assess compatibility between a printhead, engine assembly and the machine in use
To communicate about an enquiry, order, delivery or technical matter
To prepare invoices, statements and internal sales records
To reduce errors in part selection, shipping and after-sales support
To comply with statutory obligations and resolve disputes if required

We do not sell personal information to third parties. We also do not use enquiry information for unrelated mass marketing.

When information may be shared

Information may be shared only where there is a proper business or legal reason to do so. This includes service providers involved in website hosting, courier delivery, payment administration, accounting, data storage or lawful compliance requirements. Those parties receive only the information needed for their specific function.

If a transaction requires delivery outside Randburg or into another province, address and contact details may be given to the courier handling the parcel. Technical details about equipment may also be shared with an installation or support contractor where this is necessary to help with fitting, alignment or fault tracing.

Where the law requires disclosure, or where disclosure is necessary to protect legal rights, information may be released to regulators, advisers or public authorities.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or destruction. These steps include controlled access to business records, password-protected systems and managed service providers where appropriate.

Personal information is kept for as long as it is reasonably required for the purpose for which it was collected, including sales administration, tax records, warranty or returns administration, and technical history linked to a product enquiry or order. When records are no longer needed, they are deleted, destroyed or de-identified where practical and lawful.

No internet transmission or electronic storage method is completely secure, but reasonable safeguards are applied to reduce risk.

Your rights under POPIA

Subject to applicable law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask that information be deleted where there is no lawful basis to retain it. Any request must be specific enough to allow the record to be identified.

Request access to personal information held about you
Ask for correction or updating of incomplete or inaccurate records
Object to processing where the law allows that objection
Withdraw consent where processing depends on consent
Lodge a complaint with the Information Regulator if you believe your rights have been affected

To exercise these rights, please use our contact form and provide enough detail for the request to be understood and verified.

Cookies and policy updates

This website may use standard cookies or similar tools needed for site operation, security, analytics and form handling. These tools may collect device or browsing information such as IP address, browser type, pages visited and referral data. That information is generally used in aggregate form to maintain and improve site performance.

This policy may be updated from time to time to reflect legal, operational or service changes. The current version published on the website will apply from the date it is posted.

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